Snapdocs experienced a notice incident on October 24, 2024 affecting Support Emails, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Support Emails
Update timeline
- investigating Oct 24, 2024, 01:08 PM UTC
Our email provider has reported latency affecting emails to our Snapdocs Support. Due to this, inbound emails sent to [email protected] may be delayed. Support is still able to receive phone calls. If you need immediate assistance with live orders or closings, please call our Support team at 833-762-7362. We will provide more updates as they become available.
- identified Oct 24, 2024, 01:48 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 25, 2024, 01:50 PM UTC
The incident has been resolved.