Snapdocs incident

Snapdocs Site Access

Major Resolved View vendor source →

Snapdocs experienced a major incident on November 13, 2024 affecting Notary Connect and Closings, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2024, 12:22 AM UTC
Resolved
Nov 13, 2024, 01:17 AM UTC
Duration
55m
Detected by Pingoru
Nov 13, 2024, 12:22 AM UTC

Affected components

Notary ConnectClosings

Update timeline

  1. investigating Nov 13, 2024, 12:22 AM UTC

    We are currently investigating issues with accessing Snapdocs

  2. identified Nov 13, 2024, 12:35 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 13, 2024, 12:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 13, 2024, 01:17 AM UTC

    This incident has been resolved.