Snapdocs incident

Document Processing Delays- Encompass Integration

Minor Resolved View vendor source →

Snapdocs experienced a minor incident on February 17, 2025 affecting Closings, lasting 4h 31m. The incident has been resolved; the full update timeline is below.

Started
Feb 17, 2025, 03:52 PM UTC
Resolved
Feb 17, 2025, 08:24 PM UTC
Duration
4h 31m
Detected by Pingoru
Feb 17, 2025, 03:52 PM UTC

Affected components

Closings

Update timeline

  1. investigating Feb 17, 2025, 03:52 PM UTC

    We are currently experiencing a delay in document processing. We are currently investigating and will have another update in 30 minutes

  2. investigating Feb 17, 2025, 04:38 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 17, 2025, 05:02 PM UTC

    Snapdocs is investigating issues with automated pulling documents from Encompass through our Encompass integration when lenders use SkyDrive for document storage. We are working closely with Encompass support to resolve the issue.

  4. identified Feb 17, 2025, 05:35 PM UTC

    We are continuing to work closely with Encompass support to resolve the issue

  5. identified Feb 17, 2025, 06:04 PM UTC

    We are continuing to work closely with Encompass support to resolve the issue

  6. identified Feb 17, 2025, 06:34 PM UTC

    We are continuing to work closely with Encompass support to resolve the issue.

  7. identified Feb 17, 2025, 07:04 PM UTC

    We are continuing to work closely with Encompass support to resolve the issue.

  8. identified Feb 17, 2025, 07:53 PM UTC

    We are continuing to work closely with Encompass support to resolve the issue.

  9. monitoring Feb 17, 2025, 07:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  10. resolved Feb 17, 2025, 08:24 PM UTC

    This incident has been resolved.