Snapdocs experienced a minor incident on March 17, 2025 affecting Closings, lasting 2d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 17, 2025, 02:22 PM UTC
We are currently experiencing a delay in document processing. We are currently investigating and will have another update in 45 minutes
- investigating Mar 17, 2025, 03:11 PM UTC
We are continuing to investigate this issue.
- investigating Mar 17, 2025, 04:01 PM UTC
We are continuing to investigate this issue.
- identified Mar 17, 2025, 04:46 PM UTC
We are experiencing delays uploading documents for customers that have updated their Encompass Loan Connect experience
- identified Mar 17, 2025, 05:49 PM UTC
We continue to investigate delays in uploading documents for customers that have updated their Encompass Loan Connect experience. We will provide updates every 2 hours moving forward.
- identified Mar 17, 2025, 08:11 PM UTC
We are continuing to work on a fix for this issue affecting customers that have updated their Encompass Loan Connect experience.
- identified Mar 18, 2025, 01:16 AM UTC
Work continues to resolve the identified issue with Encompass Loan Connect. Our status page will remain active until a resolution is implemented. Please contact [email protected] with any further questions.
- monitoring Mar 19, 2025, 05:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 19, 2025, 08:40 PM UTC
This incident has been resolved. Please contact [email protected] with any further questions.