Snapdocs experienced a minor incident on April 23, 2025 affecting Notary Connect and Closings, lasting 18h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 23, 2025, 09:57 PM UTC
Snapdocs is currently experiencing an email disruption due to an outage with one of our email providers. We understand the importance of email communication and are actively working to resolve this issue. Our team is in the process of re-routing all email traffic to an alternate provider to ensure continuity of service. We apologize for any inconvenience this may cause and will provide updates as they become available.
- identified Apr 23, 2025, 10:13 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 23, 2025, 10:44 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 23, 2025, 11:14 PM UTC
Issues around logging into Snapdocs should now be resolved. Work continues for full resolution of this issue
- monitoring Apr 24, 2025, 12:10 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 24, 2025, 04:22 PM UTC
This incident has been resolved.