SMSPortal Outage History

SMSPortal is up right now

SMSPortal had 13 outages in the last 2 years totaling 109h 2m of downtime — averaging 0.5 incidents per month.

There were 13 SMSPortal outages since October 25, 2024 totaling 109h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.smsportal.com

Minor October 2, 2026

Service Degradation - Vodacom SA

Detected by Pingoru
Oct 02, 2026, 12:17 AM UTC
Resolved
Oct 03, 2026, 10:31 PM UTC
Duration
1d 22h
Affected: Africa
Timeline · 3 updates
  1. identified Oct 02, 2026, 12:17 AM UTC

    Vodacom SA is currently experiencing a technical issue on one of their SMSCs. SMSPortal have rerouted all traffic in order to limit any impact to customers. Type: Network Degradation (Vodacom SA) Impact: Customers may experience irregular delivery with inconsistent delivery times when sending messages to Vodacom SA. We appreciate your patience while the operator works to resolve the issue, and we will keep you updated. Please contact [email protected] should you require further information or assistance. The SMSPortal Team

  2. monitoring Oct 02, 2026, 06:05 AM UTC

    Vodacom SA is still investigating the issue affecting one of their SMSCs. We have rerouted all traffic to their other SMSC and customers should not be impacted. Once Vodacom confirms that the issue has been resolved, we’ll reintroduce the affected SMSC to restore redundancy. We’ll continue to monitor the situation and provide further updates if needed.

  3. resolved Oct 03, 2026, 10:31 PM UTC

    After extensive monitoring, we believe this issue to be resolved.

Read the full incident report →

Minor August 17, 2026

Service Degradation - MTN SA

Detected by Pingoru
Aug 17, 2026, 01:31 PM UTC
Resolved
Aug 17, 2026, 03:49 PM UTC
Duration
2h 17m
Affected: Africa
Timeline · 2 updates
  1. investigating Aug 17, 2026, 01:31 PM UTC

    MTN South Africa is currently rejecting a small portion of outbound messages. As a result, customers may receive an "UNDELIV" delivery status for some messages sent to MTN subscribers. MTN is aware of the issue and their technical team is actively investigating. Type: Network Degradation (MTN) Issue Start Time: 17 Aug 2026 @ 13:12 (UTC+2) Impact: Customers may receive an incorrect "UNDELIV" delivery status for a portion of outbound messages to MTN SA subscribers. We appreciate your patience while the operator investigates the issue and will provide further updates as more information becomes available. Please contact [email protected] should you require further assistance. The SMSPortal Team

  2. resolved Aug 17, 2026, 03:49 PM UTC

    We believe the issue to be resolved as we are no longer observing any message rejections and the errors stopped at 16:31 (UTC+2). We are still awaiting feedback from MTN SA and will continue to monitor extensively. This incident will be updated should the situation change.

Read the full incident report →

Notice August 9, 2026

Service Degradation - Outbound SMS

Detected by Pingoru
Aug 09, 2026, 06:40 AM UTC
Resolved
Aug 09, 2026, 07:30 AM UTC
Duration
50m
Affected: Outbound SMSAfrica
Timeline · 2 updates
  1. investigating Aug 09, 2026, 06:40 AM UTC

    We are currently experiencing a delay in the processing of outbound messages from our queues. Our Engineers are actively investigating the issue and working to identify the root cause. Incident Summary: Type: Outbound SMS Degradation Issue Start Time: 09 Aug 2026 @ 08:00 (UTC+2) Impact: Customers may experience delayed and inconsistent message delivery times when sending outbound SMS messages. We will provide further updates as more information becomes available. Please contact [email protected] should you require further information or assistance. The SMSPortal Team

  2. resolved Aug 09, 2026, 07:30 AM UTC

    Our Engineers have identified an issue with a database that resulted in delays in the processing of outbound messages. The issue has been resolved at 09:06 (UTC+2) and we are continuing to monitor the platform closely. We are reviewing preventative measures with our technical team to reduce the likelihood of this occurring again. We apologise for the inconvenience caused and appreciate your patience. The SMSPortal Team

Read the full incident report →

Notice July 21, 2026

Connectivity Degradation

Detected by Pingoru
Jul 21, 2026, 10:36 PM UTC
Resolved
Jul 23, 2026, 07:21 AM UTC
Duration
1d 8h
Timeline · 2 updates
  1. monitoring Jul 21, 2026, 10:36 PM UTC

    Some customers may have experienced connectivity issues on the SEACOM network affecting access to our platform. While the issue appears to have been resolved, we are still awaiting feedback from them to determine the root cause. Type: Connectivity Degradation Issue Start Time: 21 July 2026 @ 23:37 (UTC+2) Issue End Time: 22 July 2026 @ 00:03 (UTC+2) Impact: Customers may have experienced intermittent connectivity or increased response times on our platform. We will continue to monitor the situation and work closely with their engineers to uncover the root cause and implement any necessary preventative measures. Thank you for your patience and understanding. Please contact [email protected] if you require further information or assistance. The SMSPortal Team

  2. resolved Jul 23, 2026, 07:21 AM UTC

    After extensive monitoring we believe this issue to be resolved.

Read the full incident report →

Minor May 25, 2026

Service Degradation - Telkom Mobile SA

Detected by Pingoru
May 25, 2026, 03:38 PM UTC
Resolved
May 25, 2026, 05:13 PM UTC
Duration
1h 34m
Affected: Africa
Timeline · 2 updates
  1. investigating May 25, 2026, 03:38 PM UTC

    Telkom Mobile SA is currently experiencing technical issues on their core network and as a result SMS delivery towards Telkom Mobile SA is degraded. Please do not resubmit any messages. Type: Network Outage Impact: Customers may experience irregular delivery with inconsistent delivery times when sending messages to Telkom Mobile SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact [email protected] should you require further information or assistance. The SMSPortal Team

  2. resolved May 25, 2026, 05:13 PM UTC

    After extensive monitoring we believe this issue to be resolved.

Read the full incident report →

Notice May 19, 2026

Service Degradation - Platform Connectivity

Detected by Pingoru
May 19, 2026, 08:59 AM UTC
Resolved
May 19, 2026, 05:09 PM UTC
Duration
8h 9m
Affected: Outbound SMSInbound SMS
Timeline · 2 updates
  1. monitoring May 19, 2026, 08:59 AM UTC

    Earlier this morning, three of our upstream ISPs experienced a sustained DDoS (Distributed Denial of Service) attack impacting their networks and infrastructure. The attack took place between 08:42 and 10:03 (UTC+2) and has since subsided. During that time, some customers may have noticed intermittent latency, packet loss, delayed message processing or temporary connectivity instability. Our team is actively working with the engineering teams at our providers to mitigate the impact and maintain service stability as effectively as possible. We continue to monitor the situation closely and will take all necessary steps to minimise any further disruption. We appreciate your patience and understanding and will provide further updates should the situation materially change. Please contact [email protected] should you require further information or assistance. The SMSPortal Team

  2. resolved May 19, 2026, 05:09 PM UTC

    Connectivity has remained stable throughout the day and based on extensive monitoring, we believe the issue to be resolved.

Read the full incident report →

Notice November 1, 2025

Service Degradation - Cell C SA

Detected by Pingoru
Nov 01, 2025, 09:09 AM UTC
Resolved
Nov 01, 2025, 09:09 AM UTC
Duration
—
Affected: Africa
Timeline · 1 update
  1. resolved Nov 01, 2025, 09:09 AM UTC

    Cell C SA experienced technical issues between 09:35 (UTC+2) and 10:54 (UTC+2) on their SMSCs. As a result, SMS delivery towards Cell C SA was degraded during this time. SMSPortal rerouted all possible traffic in order to limit any impact to customers. Type: Network Outage Start: 01 Nov 2025 @ 09:35 (UTC+2) End: 01 Nov 2025 @ 10:54 (UTC+2) Impact: Customers may have experienced irregular delivery with inconsistent delivery times when sending messages to Cell C SA. Please contact [email protected] should you require further information or assistance. The SMSPortal Team

Read the full incident report →

Minor October 22, 2025

Service Degradation - Core Data Centres

Detected by Pingoru
Oct 22, 2025, 02:41 PM UTC
Resolved
Oct 22, 2025, 06:13 PM UTC
Duration
3h 32m
Affected: Main WebsiteOutbound SMSAfricaSMPPRESTInbound SMSCustomer PortalSFTPHTTP (Legacy)Web Services & SQL (Legacy)Email to SMS (Legacy)
Timeline · 3 updates
  1. investigating Oct 22, 2025, 02:41 PM UTC

    We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability. Incident Summary: Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform. We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible. If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].

  2. monitoring Oct 22, 2025, 02:54 PM UTC

    Connectivity issues have been resolved and all services are fully operational. Our teams are continuing to investigate the root cause with the data centre engineers to ensure this doesn’t recur.

  3. resolved Oct 22, 2025, 06:13 PM UTC

    After extensive monitoring, we believe the issue has been resolved and systems continue to operate as expected.

Read the full incident report →

Notice August 2, 2025

Service Degradation - Message Delays

Detected by Pingoru
Aug 02, 2025, 03:53 PM UTC
Resolved
Aug 02, 2025, 03:53 PM UTC
Duration
—
Affected: Outbound SMS
Timeline · 1 update
  1. resolved Aug 02, 2025, 03:53 PM UTC

    We experienced an issue where our time servers fell out of sync, which caused some scheduled outbound messages to be delayed. Our engineers have corrected the issue and all affected messages have now been successfully processed. Type: Outbound Message Delays Impact: A small portion of outbound messages were queued and processed once time synchronisation was restored. We sincerely apologise for any inconvenience this may have caused. Our team is implementing additional safeguards to help prevent similar issues in the future. Please contact [email protected] should you require further information or assistance. The SMSPortal Team

Read the full incident report →

Minor May 8, 2025

MTN SA - Delay in Delivery Receipts for Reverse Billed (FTEU) Messages

Detected by Pingoru
May 08, 2025, 10:05 AM UTC
Resolved
May 08, 2025, 12:41 PM UTC
Duration
2h 36m
Affected: Africa
Timeline · 2 updates
  1. identified May 08, 2025, 10:05 AM UTC

    MTN South Africa is currently experiencing delays in returning delivery receipts (DLRs) for Reverse Billed (FTEU) messaging. Type: DLR Delays Issue Start Time: 8 May 2025 @ 08:10 (UTC+2) Impact: Customers may notice delays in receiving delivery receipts for Reverse Billed (FTEU) messages sent to MTN SA. We appreciate your patience as the operator investigates and works to resolve the issue. Please do not resubmit any potentially affected messages. Please contact [email protected] should you require further information or assistance. The SMSPortal Team

  2. resolved May 08, 2025, 12:41 PM UTC

    After extensive monitoring we believe this issue to be resolved.

Read the full incident report →

Minor March 12, 2025

Service Degradation - MTC Namibia

Detected by Pingoru
Mar 12, 2025, 08:35 AM UTC
Resolved
Mar 12, 2025, 02:32 PM UTC
Duration
5h 56m
Affected: Africa
Timeline · 3 updates
  1. investigating Mar 12, 2025, 08:35 AM UTC

    We have been informed that MTC Namibia is experiencing network issues. Their team is actively working to restore services as soon as possible. SMSPortal is currently queueing all messages until the issue is resolved. Please do not resubmit any messages as they will be processed once connectivity is restored. Type: Network Outage Issue Start Time: 12 March 2025 @ 09:00 (UTC+2) Impact: Customers may experience irregular delivery with inconsistent delivery times when sending to MTC Namibia. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact [email protected] should you require further information or assistance. The SMSPortal Team

  2. monitoring Mar 12, 2025, 09:52 AM UTC

    MTC Namibia have informed us that the issue has been resolved. We will continue to monitor extensively.

  3. resolved Mar 12, 2025, 02:32 PM UTC

    After extensive monitoring we believe this issue to be resolved.

Read the full incident report →

Minor November 1, 2024

Service Degradation - Inbound MOs (Replies)

Detected by Pingoru
Nov 01, 2024, 11:23 AM UTC
Resolved
Nov 01, 2024, 02:37 PM UTC
Duration
3h 13m
Affected: Inbound SMS
Timeline · 2 updates
  1. monitoring Nov 01, 2024, 11:23 AM UTC

    We recently identified and resolved an issue impacting inbound MO replies, which temporarily affected the timely processing of some replies. We’ve now cleared the backlog and are actively monitoring our MO queues to ensure continued, seamless performance. Type: MO (Reply) Delays Impact: Customers may have experienced varied receipt times for a portion of MO replies from subscribers. We sincerely apologise for any inconvenience caused. Our team has implemented preventive measures to minimise the likelihood of similar issues in the future. Please contact [email protected] should you require further information or assistance. The SMSPortal Team

  2. resolved Nov 01, 2024, 02:37 PM UTC

    After extensive monitoring we believe this issue to be resolved.

Read the full incident report →