SMS-Magic incident
UK SMS - Delivery degradation affecting subset of UK LVNs
SMS-Magic experienced a minor incident on October 20, 2026 affecting Message Delivery Service, lasting 2h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2026, 10:01 AM UTC
Issue Description We are currently observing SMS delivery delays affecting a subset of UK virtual numbers. Customers sending SMS messages to UK mobile networks using the affected numbers may experience delayed delivery. Current Status Our team is working closely with our carrier partners to investigate the issue and restore normal service. We are actively monitoring the situation and will provide further updates as more information becomes available. We apologize for any inconvenience caused and appreciate your patience and understanding.
- monitoring Oct 20, 2026, 11:34 AM UTC
A fix has been implemented, and we are monitoring the results to ensure service stability.
- resolved Oct 20, 2026, 12:07 PM UTC
The issue affecting SMS delivery to UK mobile networks through a subset of UK virtual numbers has been resolved. We will continue to monitor service performance to ensure stability. We apologize for any inconvenience caused and appreciate your patience and understanding.