- Detected by Pingoru
- May 07, 2026, 03:39 AM UTC
- Resolved
- May 12, 2026, 02:26 PM UTC
- Duration
- 5d 10h
Affected: SMS
Timeline · 3 updates
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investigating May 07, 2026, 03:39 AM UTC
We are currently observing Inbound SMS delivery degradation for messages sending towards a subset of our United Kingdom Long Virtual Numbers affecting O2 network. You may experience failures or delays for Inbound SMS sending towards your subscribed United Kingdom Long Virtual Numbers affecting O2 network. We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.
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investigating May 08, 2026, 10:21 AM UTC
We have identified that, in addition to the previously reported impact on United Kingdom Long Virtual Numbers (O2 network), a subset of Swedish virtual numbers is also experiencing inbound SMS delivery degradation. Affected messages may be delayed or fail to deliver when sent to these Swedish numbers. The issue appears to be consistent with the ongoing degradation observed across certain inbound routes. We are continuing to work with our upstream partners to investigate the root cause and restore normal service as quickly as possible. Further updates will be provided as more information becomes available.
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resolved May 12, 2026, 02:26 PM UTC
We are pleased to inform you that the previously reported inbound SMS degradation issue has now been resolved. Resolution Steps: We worked closely with our vendor to identify and resolve the issue, and services are now operating normally again. If you experience any further technical issues or have any questions, please do not hesitate to contact our support team via chat. Our team is available 24/7 to assist you.
Read the full incident report →
- Detected by Pingoru
- Feb 09, 2026, 02:23 AM UTC
- Resolved
- Feb 09, 2026, 05:47 AM UTC
- Duration
- 3h 23m
Affected: SMSOnline Dashboard
Timeline · 3 updates
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investigating Feb 09, 2026, 02:23 AM UTC
New messages should now work, previously sent messages will likely be delayed Are you Impacted by signing into ClickSend Dashboard? Workaround: Select the Email Verification option instead of SMS New Customer? Please reach out to our Chat Support or send an email to [email protected]
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monitoring Feb 09, 2026, 03:09 AM UTC
New messages should now work, previously sent messages will likely be delayed Are you Impacted by signing into ClickSend Dashboard? Workaround: Select the Email Verification option instead of SMS New Customer? Please reach out to our Chat Support or send an email to [email protected]
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resolved Feb 09, 2026, 05:47 AM UTC
This incident has been resolved, please let us know if you encounter any issues
Read the full incident report →
- Detected by Pingoru
- Dec 08, 2025, 11:21 AM UTC
- Resolved
- Dec 09, 2025, 10:11 AM UTC
- Duration
- 22h 49m
Affected: Online Dashboard
Timeline · 3 updates
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investigating Dec 08, 2025, 11:21 AM UTC
We are aware of connection issues from UK ISPs (including Sky & BT Openreach) to our AWS cloud regional datacenter leading to errors when customers try to log in or access our platform. We have escalated this to AWS.
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monitoring Dec 09, 2025, 07:08 AM UTC
ISP's like 'Sky' seem to have fixed their routing issue to our Datacentre, we are getting confirmation from customers to confirm if the issue is resolved
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resolved Dec 09, 2025, 10:11 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 26, 2025, 12:00 AM UTC
- Resolved
- Nov 27, 2025, 12:29 AM UTC
- Duration
- 1d
Affected: SMSMMS
Timeline · 4 updates
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identified Nov 26, 2025, 07:52 AM UTC
We are aware of an issue with our short URLs being flagged by Microsoft as suspicious, we are actively working with Microsoft to get this resolved. This impacts some customers who are using Microsoft Edge browser and/or Microsoft Defender. This is a temporary issue.
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identified Nov 26, 2025, 01:10 PM UTC
The issue has been partially resolved. New SMS messages and campaigns using short URLs are no longer affected. We are continuing to work with Microsoft on resolving the cases that were impacted prior to the fix.
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identified Nov 26, 2025, 01:13 PM UTC
We are continuing to work with Microsoft on resolving the cases that were impacted prior to the fix.
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resolved Nov 27, 2025, 12:29 AM UTC
This incident has been resolved. Microsoft has removed the flag, we have also changed our ShortURL from smsu.io to smsg.us
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 12:12 PM UTC
- Resolved
- Nov 18, 2025, 12:39 PM UTC
- Duration
- 27m
Affected: Online DashboardREST APIHTTP API
Timeline · 2 updates
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investigating Nov 18, 2025, 12:12 PM UTC
We are aware of, and investigating an issue which impacts multiple customers: Widespread 500 errors, Dashboard and API also failing. We are working to understand the full impact and mitigate this problem. More updates to follow shortly
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resolved Nov 18, 2025, 12:39 PM UTC
The following services are now operational: • Online Dashboard • REST API We are continuing to monitor performance to ensure stability.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 06:30 PM UTC
- Resolved
- Oct 20, 2025, 10:49 PM UTC
- Duration
- 4h 18m
Affected: SMSOnline DashboardMMS
Timeline · 4 updates
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investigating Oct 20, 2025, 06:30 PM UTC
The issues has been successfully resolved, and both SMS and MMS campaign services are now fully operational, as well as the login to the dashboard. If you continue to experience any issues, please don’t hesitate to contact our chat support for further assistance.
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investigating Oct 20, 2025, 07:10 PM UTC
The issues has been successfully resolved, and both SMS and MMS campaign services are now fully operational, as well as the login to the dashboard. If you continue to experience any issues, please don’t hesitate to contact our chat support for further assistance.
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investigating Oct 20, 2025, 10:22 PM UTC
The issues has been successfully resolved, and both SMS and MMS campaign services are now fully operational, as well as the login to the dashboard. If you continue to experience any issues, please don’t hesitate to contact our chat support for further assistance.
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resolved Oct 20, 2025, 10:49 PM UTC
The issues has been successfully resolved, and both SMS and MMS campaign services are now fully operational, as well as the login to the dashboard. If you continue to experience any issues, please don’t hesitate to contact our chat support for further assistance.
Read the full incident report →
- Detected by Pingoru
- Sep 24, 2025, 06:20 PM UTC
- Resolved
- Sep 25, 2025, 05:23 AM UTC
- Duration
- 11h 3m
Affected: Email
Timeline · 5 updates
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investigating Sep 24, 2025, 06:20 PM UTC
We are currently investigating an issue that began around 8:27 AM PST on September 24, 2025, where some Transactional Emails are remaining in the Queued:WaitSend status. Our team is actively working to identify the cause and resolve the problem.
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investigating Sep 24, 2025, 06:20 PM UTC
We are continuing to investigate this issue.
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investigating Sep 24, 2025, 08:26 PM UTC
We are continuing to investigate this issue.
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investigating Sep 25, 2025, 05:23 AM UTC
We are continuing to investigate this issue.
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resolved Sep 25, 2025, 05:23 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 29, 2025, 11:20 PM UTC
- Resolved
- Aug 30, 2025, 01:15 AM UTC
- Duration
- 1h 55m
Affected: SMSOnline DashboardREST APIEmail to SMS
Timeline · 4 updates
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investigating Aug 29, 2025, 11:20 PM UTC
Some customers from Belgium could still be facing issues when sending SMS with shared numbers
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identified Aug 30, 2025, 12:15 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Aug 30, 2025, 01:06 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Aug 30, 2025, 01:15 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 29, 2025, 08:09 PM UTC
- Resolved
- Aug 29, 2025, 09:16 PM UTC
- Duration
- 1h 6m
Affected: SMSOnline Dashboard
Timeline · 2 updates
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investigating Aug 29, 2025, 08:09 PM UTC
We are currently experiencing SMS delivery issues for Belgium
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resolved Aug 29, 2025, 09:16 PM UTC
We have resolved the issue for Belgium customers
Read the full incident report →
- Detected by Pingoru
- Jul 22, 2025, 06:44 AM UTC
- Resolved
- Jul 23, 2025, 01:46 AM UTC
- Duration
- 19h 2m
Affected: SMS
Timeline · 2 updates
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investigating Jul 22, 2025, 06:44 AM UTC
We are currently investigating reports of delays in message approvals and website registration processing. Our team is working to assess the cause and will provide updates as more information becomes available. Thank you for your patience.
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resolved Jul 23, 2025, 01:46 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 22, 2025, 01:58 AM UTC
- Resolved
- Jul 23, 2025, 02:22 AM UTC
- Duration
- 1d
Affected: SMS
Timeline · 3 updates
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investigating Jul 22, 2025, 01:58 AM UTC
We are currently investigating reports of unexpected behavior involving Sender IDs and dedicated numbers. Our technical team is actively assessing the root cause and working to resolve the issue as quickly as possible. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding while we work to restore full functionality.
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monitoring Jul 22, 2025, 03:04 AM UTC
Issues appear to have ceased and we are monitoring the situation
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resolved Jul 23, 2025, 02:22 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 30, 2025, 06:32 AM UTC
- Resolved
- Jul 01, 2025, 12:11 AM UTC
- Duration
- 17h 38m
Affected: Online Dashboard
Timeline · 2 updates
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identified Jun 30, 2025, 06:32 AM UTC
Due to a planned service outage, please expect delays in our chat support response times between 2:30 PM and 3:30 PM AWST. We sincerely apologise for any inconvenience this may cause and appreciate your understanding.
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resolved Jul 01, 2025, 12:11 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 30, 2025, 03:40 AM UTC
- Resolved
- Jul 01, 2025, 01:45 AM UTC
- Duration
- 22h 5m
Affected: HTTP API
Timeline · 3 updates
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identified Jun 30, 2025, 03:40 AM UTC
While we work on fixing this, we’ll be temporarily redirecting to our old portal.
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identified Jun 30, 2025, 03:42 AM UTC
We are continuing to work on a fix for this issue.
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resolved Jul 01, 2025, 03:28 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 18, 2025, 01:22 AM UTC
- Resolved
- Jun 18, 2025, 03:57 AM UTC
- Duration
- 2h 35m
Affected: Online Dashboard
Timeline · 4 updates
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investigating Jun 18, 2025, 01:22 AM UTC
This is a temporary issue that we are currently investigating. This does not impact API
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investigating Jun 18, 2025, 01:22 AM UTC
We are continuing to investigate this issue.
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monitoring Jun 18, 2025, 03:16 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 18, 2025, 03:57 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 24, 2025, 07:10 AM UTC
- Resolved
- May 21, 2025, 05:30 AM UTC
- Duration
- 26d 22h
Timeline · 6 updates
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investigating Apr 24, 2025, 07:10 AM UTC
We are currently observing delivery issues for 10DLC in United States - AT&T. Impact for 10DLC: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.
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investigating Apr 28, 2025, 04:56 AM UTC
We are continuing to investigate this issue.
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identified May 16, 2025, 03:37 AM UTC
We are continuing to work on a fix for this issue.
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monitoring May 16, 2025, 03:38 AM UTC
We have received an update from AT&T, and AT&T is currently upgrading their network to accommodate the growing demands of the industry and to introduce new services. As part of this upgrade, AT&T is migrating A2P traffic from older network components to a new gateway. During this transition, Sinch ClickSend, along with other partners, have actively migrated significant volumes of traffic throughout April and May. However, this process encountered some issues that necessitated updates to AT&T's network. These challenges did affect message processing temporarily, but they have since been resolved, and A2P message processing is now operating at the expected service levels. Sinch ClickSend remains in continuous communication with AT&T regarding the above information, and we have observed a significant improvement following AT&T's corrective actions. We continue to collaborate with AT&T to address a few residual error types that some customers are still experiencing.
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monitoring May 16, 2025, 03:39 AM UTC
We are continuing to monitor for any further issues.
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resolved May 21, 2025, 05:30 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 11, 2025, 10:39 PM UTC
- Resolved
- Feb 11, 2025, 10:49 PM UTC
- Duration
- 10m
Affected: Online Dashboard
Timeline · 2 updates
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investigating Feb 11, 2025, 10:39 PM UTC
We are having issues with our chat platform; we may not be responsive or able to provide service support immediately. Please bear with us for this short period; we will update our status page once this is resolved. Alternatively, you can send an email to [email protected].
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resolved Feb 11, 2025, 10:49 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 07, 2025, 08:47 AM UTC
- Resolved
- Feb 07, 2025, 10:16 AM UTC
- Duration
- 1h 29m
Timeline · 2 updates
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investigating Feb 07, 2025, 08:47 AM UTC
We are having issues with our chat platform, we may not be responsive or able to service support immediately. Please bear with us for this short period, we will update our statuspage once this is resolved
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resolved Feb 07, 2025, 10:16 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 19, 2025, 04:07 AM UTC
- Resolved
- Jan 19, 2025, 05:49 AM UTC
- Duration
- 1h 42m
Affected: Online DashboardREST APIHTTP API
Timeline · 4 updates
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investigating Jan 19, 2025, 04:07 AM UTC
We are currently investigating the issue.
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investigating Jan 19, 2025, 04:38 AM UTC
We are continuing to investigate this issue.
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monitoring Jan 19, 2025, 05:13 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jan 19, 2025, 05:49 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 11, 2024, 03:45 AM UTC
- Resolved
- Dec 11, 2024, 04:01 AM UTC
- Duration
- 16m
Affected: Online Dashboard
Timeline · 3 updates
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investigating Dec 11, 2024, 03:45 AM UTC
A blank screen is appearing when users attempt to login to the ClickSend Dashboard This does not appear to be impacting our API, we are aware of the issue and are investigating the cause
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monitoring Dec 11, 2024, 03:49 AM UTC
A fix has been implemented and we are monitoring the results. Please clear your browsers cache if you are still experiencing this issue
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resolved Dec 11, 2024, 04:01 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 03, 2024, 10:32 PM UTC
- Resolved
- Dec 04, 2024, 12:31 AM UTC
- Duration
- 1h 59m
Affected: Online DashboardEmail
Timeline · 4 updates
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investigating Dec 03, 2024, 10:32 PM UTC
The issue has been identified and we have applied a fixed; we are currently monitoring it.
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investigating Dec 03, 2024, 10:46 PM UTC
The issue has been identified and we have applied a fixed; we are currently monitoring it.
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identified Dec 03, 2024, 11:00 PM UTC
The issue has been identified and we have applied a fix.
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resolved Dec 04, 2024, 12:31 AM UTC
Transactional Emails are stuck in queued status.
Read the full incident report →
- Detected by Pingoru
- Nov 29, 2024, 01:05 AM UTC
- Resolved
- Nov 29, 2024, 04:10 AM UTC
- Duration
- 3h 5m
Affected: SMS
Timeline · 4 updates
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investigating Nov 29, 2024, 01:05 AM UTC
We have identified an issue on the Telstra network where SMS delivery to Telstra handsets appears to be delayed. We are awaiting feedback from Telstra. Other carriers are not affected.
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identified Nov 29, 2024, 02:39 AM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Nov 29, 2024, 02:40 AM UTC
We are continuing to monitor for any further issues.
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resolved Nov 29, 2024, 04:10 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 21, 2024, 09:38 AM UTC
- Resolved
- Nov 22, 2024, 04:48 AM UTC
- Duration
- 19h 10m
Affected: Online DashboardLetters
Timeline · 4 updates
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investigating Nov 21, 2024, 09:38 AM UTC
Quick Letters via the Dashboard is not taking uploads at the moment. The technical team is working to investigate the issue. We will keep you updated as we make progress towards resolution. Thank you for your patience and understanding. We strongly recommend you subscribe to our status page to get latest updates https://status.clicksend.com/#
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investigating Nov 21, 2024, 09:39 AM UTC
We are continuing to investigate this issue.
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identified Nov 21, 2024, 10:05 AM UTC
The issue has been identified and a fix is being implemented.
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resolved Nov 22, 2024, 04:48 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 01, 2024, 02:33 AM UTC
- Resolved
- Nov 01, 2024, 05:25 AM UTC
- Duration
- 2h 52m
Affected: SMS
Timeline · 3 updates
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investigating Nov 01, 2024, 02:33 AM UTC
We are currently investigating this issue.
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monitoring Nov 01, 2024, 03:35 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Nov 01, 2024, 05:25 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 07, 2024, 07:36 PM UTC
- Resolved
- Oct 08, 2024, 11:48 AM UTC
- Duration
- 16h 11m
Affected: SMS
Timeline · 2 updates
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investigating Oct 07, 2024, 07:36 PM UTC
The Messenger app is having issues displaying inbound messages; we are currently investigating. Thank you for your patience.
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resolved Oct 08, 2024, 11:48 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 19, 2024, 01:26 AM UTC
- Resolved
- Sep 19, 2024, 11:01 AM UTC
- Duration
- 9h 35m
Affected: SMSMMS
Timeline · 4 updates
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investigating Sep 19, 2024, 01:26 AM UTC
We are investigating an issue with Australian Numbers where message replies are not being received, this will impact Dedicated Numbers
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investigating Sep 19, 2024, 02:39 AM UTC
We are continuing to investigate this issue.
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monitoring Sep 19, 2024, 11:00 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Sep 19, 2024, 11:01 AM UTC
This incident has been resolved.
Read the full incident report →
