ClickSend Outage History

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ClickSend had 29 outages in the last 2 years totaling 12h 37m of downtime — averaging 1.2 incidents per month.

There were 29 ClickSend outages since May 27, 2024 totaling 12h 37m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.clicksend.com/

Major August 16, 2024

South Korea - Message Delivery Issues

Detected by Pingoru
Aug 16, 2024, 04:01 AM UTC
Resolved
Aug 16, 2024, 06:09 AM UTC
Duration
2h 7m
Affected: SMSMMS
Timeline · 2 updates
  1. investigating Aug 16, 2024, 04:01 AM UTC

    We are currently experiencing delivery issues to South Korea with messaging failing to be delivered. We are working on a fix with the upstream carriers to resolve the issue.

  2. resolved Aug 16, 2024, 06:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 31, 2024

SMS Delays in submissions to Webhooks

Detected by Pingoru
Jul 31, 2024, 11:07 PM UTC
Resolved
Aug 01, 2024, 04:15 AM UTC
Duration
5h 8m
Affected: SMSWebhooks
Timeline · 3 updates
  1. investigating Jul 31, 2024, 11:07 PM UTC

    SMS Delivery Delays To and From Verizon Network In US over Subset Of Toll-Free Numbers. Users are still reporting delivery issues with their messages.

  2. identified Jul 31, 2024, 11:09 PM UTC

    The issue has been identified and a fix is being implemented. Aug 01, 2024 - 08:43 AEST per Message Media's feedback. Their team is actively investigating the issue to determine the root cause and implement a resolution as quickly as possible.

  3. resolved Aug 01, 2024, 04:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 24, 2024

Delay in Inbound/Outbound SMS Messages

Detected by Pingoru
Jul 24, 2024, 02:17 AM UTC
Resolved
Jul 24, 2024, 06:59 AM UTC
Duration
4h 42m
Affected: SMS
Timeline · 3 updates
  1. investigating Jul 24, 2024, 02:17 AM UTC

    We are experiencing delays in our Inbound/Outbound SMS Messages. Our technical team is actively investigating the issue and working diligently to resolve it as soon as possible. We will provide updates on the situation as new information becomes available. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue. We strongly recommend you subscribe to our status page to get latest updates https://status.clicksend.com/#

  2. monitoring Jul 24, 2024, 03:58 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 24, 2024, 06:59 AM UTC

    This incident has been resolved

Read the full incident report →

Notice May 27, 2024

Email to SMS delays

Detected by Pingoru
May 27, 2024, 01:37 PM UTC
Resolved
May 27, 2024, 02:16 PM UTC
Duration
38m
Affected: Email to SMS
Timeline · 2 updates
  1. investigating May 27, 2024, 01:37 PM UTC

    We're currently investigating email to SMS delivery delays. The SMS API and dashboard is not affected.

  2. resolved May 27, 2024, 02:16 PM UTC

    This issue is now resolved. No messages were lost.

Read the full incident report →