ClickSend experienced a major incident on November 18, 2025 affecting Online Dashboard and REST API and 1 more component, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Online DashboardREST APIHTTP API
Update timeline
- investigating Nov 18, 2025, 12:12 PM UTC
We are aware of, and investigating an issue which impacts multiple customers: Widespread 500 errors, Dashboard and API also failing. We are working to understand the full impact and mitigate this problem. More updates to follow shortly
- resolved Nov 18, 2025, 12:39 PM UTC
The following services are now operational: • Online Dashboard • REST API We are continuing to monitor performance to ensure stability.