ClickSend incident

UK Outage/Connection Issues - formerly Dashboard Outage (UK Customers)

Major Resolved View vendor source →

ClickSend experienced a major incident on December 8, 2025 affecting Online Dashboard, lasting 22h 49m. The incident has been resolved; the full update timeline is below.

Started
Dec 08, 2025, 11:21 AM UTC
Resolved
Dec 09, 2025, 10:11 AM UTC
Duration
22h 49m
Detected by Pingoru
Dec 08, 2025, 11:21 AM UTC

Affected components

Online Dashboard

Update timeline

  1. investigating Dec 08, 2025, 11:21 AM UTC

    We are aware of connection issues from UK ISPs (including Sky & BT Openreach) to our AWS cloud regional datacenter leading to errors when customers try to log in or access our platform. We have escalated this to AWS.

  2. monitoring Dec 09, 2025, 07:08 AM UTC

    ISP's like 'Sky' seem to have fixed their routing issue to our Datacentre, we are getting confirmation from customers to confirm if the issue is resolved

  3. resolved Dec 09, 2025, 10:11 AM UTC

    This incident has been resolved.