ClickSend incident
UK Outage/Connection Issues - formerly Dashboard Outage (UK Customers)
Resolved after 22 hours 49 minutes, affecting Online Dashboard, on December 8, 2025.
ISP's like 'Sky' seem to have fixed their routing issue to our Datacentre, we are getting confirmation from customers to confirm if the issue is resolved
Affected components
Update timeline
- investigating Dec 08, 2025, 11:21 AM UTC
We are aware of connection issues from UK ISPs (including Sky & BT Openreach) to our AWS cloud regional datacenter leading to errors when customers try to log in or access our platform. We have escalated this to AWS.
- monitoring Dec 09, 2025, 07:08 AM UTC
ISP's like 'Sky' seem to have fixed their routing issue to our Datacentre, we are getting confirmation from customers to confirm if the issue is resolved
- resolved Dec 09, 2025, 10:11 AM UTC
This incident has been resolved.
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