ClickSend incident

We are currently experiencing an incident service affecting SMS & MMS Campaigns functionality. Users may not be able send SMS & MMS campaigns through the dashboard or API. We're also experiencing dashboard issues that is showing the old UI.

Resolved after 4 hours 18 minutes, affecting SMS and Online Dashboard and 1 more, on October 20, 2025.

resolved Oct 20, 2025, 10:49 PM UTC

The issues has been successfully resolved, and both SMS and MMS campaign services are now fully operational, as well as the login to the dashboard. If you continue to experience any issues, please don’t hesitate to contact our chat support for further assistance.

Started: Oct 20, 2025, 06:30 PM UTC
Resolved: Oct 20, 2025, 10:49 PM UTC
Duration: 4h 18m
Detected by Pingoru: Oct 20, 2025, 06:30 PM UTC

Affected components

SMSOnline DashboardMMS

Update timeline

investigating Oct 20, 2025, 06:30 PM UTC

The issues has been successfully resolved, and both SMS and MMS campaign services are now fully operational, as well as the login to the dashboard. If you continue to experience any issues, please don’t hesitate to contact our chat support for further assistance.
investigating Oct 20, 2025, 07:10 PM UTC

The issues has been successfully resolved, and both SMS and MMS campaign services are now fully operational, as well as the login to the dashboard. If you continue to experience any issues, please don’t hesitate to contact our chat support for further assistance.
investigating Oct 20, 2025, 10:22 PM UTC

The issues has been successfully resolved, and both SMS and MMS campaign services are now fully operational, as well as the login to the dashboard. If you continue to experience any issues, please don’t hesitate to contact our chat support for further assistance.
resolved Oct 20, 2025, 10:49 PM UTC

The issues has been successfully resolved, and both SMS and MMS campaign services are now fully operational, as well as the login to the dashboard. If you continue to experience any issues, please don’t hesitate to contact our chat support for further assistance.

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