Smokeball incident

Unable to access matter details

Critical Resolved View vendor source →

Smokeball experienced a critical incident on October 27, 2023 affecting General Use, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Oct 27, 2023, 07:00 PM UTC
Resolved
Oct 27, 2023, 08:02 PM UTC
Duration
1h 1m
Detected by Pingoru
Oct 27, 2023, 07:00 PM UTC

Affected components

General Use

Update timeline

  1. investigating Oct 27, 2023, 07:00 PM UTC

    We are aware of users unable to access the matter details in all Smokeball matters. Our team is investigating. Thank you for your patience.

  2. investigating Oct 27, 2023, 07:43 PM UTC

    Our team is continuing to investigate this issue. Thank you for your patience.

  3. identified Oct 27, 2023, 07:48 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Oct 27, 2023, 07:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 27, 2023, 08:02 PM UTC

    Matter details are now loading. Reports should now be loading. Thank you for your patience.