Smokeball experienced a critical incident on November 16, 2023 affecting Smokeball Billing, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Smokeball Billing
Update timeline
- investigating Nov 16, 2023, 03:32 PM UTC
We are aware of multiple issues impacting the Billing platform. This includes invoice PDFs loading, posting payments, sending emails, and finalizing invoices. Our team is investigating. Thank you for your patience.
- monitoring Nov 16, 2023, 04:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 16, 2023, 04:43 PM UTC
We have resolved the billing issues. All actions should now work as expected. Thank you for your patience.