Smokeball incident

Unable to login to Smokeball web application

Critical Resolved View vendor source →

Smokeball experienced a critical incident on December 12, 2023 affecting Smokeball Billing, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2023, 09:00 PM UTC
Resolved
Dec 12, 2023, 09:22 PM UTC
Duration
21m
Detected by Pingoru
Dec 12, 2023, 09:00 PM UTC

Affected components

Smokeball Billing

Update timeline

  1. investigating Dec 12, 2023, 09:00 PM UTC

    We are aware of issues logging into the Smokeball web application which includes the billing application. Our team is investigating. Thank you for your patience.

  2. resolved Dec 12, 2023, 09:22 PM UTC

    We have resolved the login issues for the Smokeball web application and the Billing application. Thank you for your patience.