Smokeball experienced a critical incident on February 14, 2024 affecting Smokeball Billing, lasting 1h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Smokeball Billing
Update timeline
- investigating Feb 14, 2024, 09:03 PM UTC
We are aware of issues impacting time and fees, creating and finalizing invoices, and adding payments. Our team is investigating. Thank you for your patience.
- identified Feb 14, 2024, 09:59 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 14, 2024, 10:12 PM UTC
We have implemented a fix. Data will again start to load including time and fees, payments, and invoices. There are still delays and you will be updated when fully operational. Thanks!
- resolved Feb 14, 2024, 10:28 PM UTC
We have resolved the delays with billing data syncing including time/fees, payments, and invoices. Thank you for your patience.