Smokeball incident

Document search not returning results

Major Resolved View vendor source →

Smokeball experienced a major incident on February 21, 2024 affecting Search, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Feb 21, 2024, 09:08 PM UTC
Resolved
Feb 21, 2024, 10:24 PM UTC
Duration
1h 15m
Detected by Pingoru
Feb 21, 2024, 09:08 PM UTC

Affected components

Search

Update timeline

  1. investigating Feb 21, 2024, 09:08 PM UTC

    We are aware of the document search not returning results. Our team is investigating. Thank you for your patience.

  2. monitoring Feb 21, 2024, 09:59 PM UTC

    We have implemented a fix. Document search is stabilizing but there may still be delays. Thank you!

  3. resolved Feb 21, 2024, 10:24 PM UTC

    Document search has been resolved. Thank you for your patience.