Smokeball incident

Smokeball Billing trust and operating account delays

Major Resolved View vendor source →

Smokeball experienced a major incident on February 26, 2024 affecting Smokeball Billing, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Feb 26, 2024, 05:37 PM UTC
Resolved
Feb 26, 2024, 06:01 PM UTC
Duration
24m
Detected by Pingoru
Feb 26, 2024, 05:37 PM UTC

Affected components

Smokeball Billing

Update timeline

  1. investigating Feb 26, 2024, 05:37 PM UTC

    We are aware of multiple issues impacting the Billing platform. This includes applying payments from trust or operating accounts, depositing money into trust or operating accounts, and printing checks.. Our Development team is working on a solution. We apologize for the inconvenience and thank you for your patience.

  2. identified Feb 26, 2024, 05:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 26, 2024, 06:01 PM UTC

    We have resolved the issue of account activity delays. All transactions should now show. You can now print checks. Thanks for your patience.