Smokeball experienced a critical incident on March 5, 2024 affecting General Use and Smokeball Billing, lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
General UseSmokeball Billing
Update timeline
- investigating Mar 05, 2024, 08:54 PM UTC
We are aware of connectivity issues with the Smokeball cloud. This is impacting data loading on the desktop application and access to the web application. This is not impacting all users at this time. Thank you!
- resolved Mar 05, 2024, 09:54 PM UTC
This was caused by an outage with Amazon Web Service. They have restored service. You can now access Smokeball web application and information in the desktop app. Thanks!