Smokeball experienced a critical incident on March 27, 2024 affecting General Use and Smokeball Billing, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
General UseSmokeball Billing
Update timeline
- investigating Mar 27, 2024, 12:47 PM UTC
We are aware of issues that are impacting the ability to login to the web application and load data in the desktop application. This includes loading messages and matter data. Our team is working on a solution. Thank you for your patience.
- monitoring Mar 27, 2024, 01:03 PM UTC
Users are now able to login to the web applications. Messages and other data should now be loading in the desktop application. Thank you for your patience
- resolved Mar 27, 2024, 01:28 PM UTC
We have resolved the web application issues.