Smokeball incident

Smokeball Communicate messaging down

Critical Resolved View vendor source →

Smokeball experienced a critical incident on March 27, 2024 affecting Smokeball Communicate Messaging, lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
Mar 27, 2024, 01:32 PM UTC
Resolved
Mar 27, 2024, 03:48 PM UTC
Duration
2h 15m
Detected by Pingoru
Mar 27, 2024, 01:32 PM UTC

Affected components

Smokeball Communicate Messaging

Update timeline

  1. investigating Mar 27, 2024, 01:32 PM UTC

    We are aware of the issues with messages loading in the Communicate portal. Our team is working on a solution. Thanks!

  2. investigating Mar 27, 2024, 02:13 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 27, 2024, 02:25 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Mar 27, 2024, 03:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 27, 2024, 03:48 PM UTC

    We have resolved the issues with messages loading in Smokeball desktop and web. Users will need to refresh the Messages tab and the conversations will load as expected. Thank you for your patience.