Smokeball experienced a critical incident on April 1, 2024 affecting Smokeball Billing, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Smokeball Billing
Update timeline
- investigating Apr 01, 2024, 08:13 PM UTC
We are aware of multiple issues impacting the Billing platform. This includes invoice PDFs loading and creating draft invoices. Our Development team is working on a solution. We apologize for the inconvenience and thank you for your patience.
- identified Apr 01, 2024, 08:20 PM UTC
We have identified the issue and working on a fix.
- resolved Apr 01, 2024, 08:47 PM UTC
We have resolved the issue with invoices not loading or finalizing. Thank you for your patience.