Smokeball incident

Document search not displaying results

Major Resolved View vendor source →

Smokeball experienced a major incident on April 16, 2024 affecting Search, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2024, 07:54 PM UTC
Resolved
Apr 16, 2024, 09:42 PM UTC
Duration
1h 48m
Detected by Pingoru
Apr 16, 2024, 07:54 PM UTC

Affected components

Search

Update timeline

  1. investigating Apr 16, 2024, 07:54 PM UTC

    We are aware of issues with the global document search. This also impacts the conflict check and searching the matter document list by content. Our team is working on a solution. Thank you for your patience.

  2. identified Apr 16, 2024, 08:34 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 16, 2024, 09:42 PM UTC

    Document searching is now working as expected. Thank you!