Smokeball experienced a major incident on May 1, 2024 affecting Smokeball Billing, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Smokeball Billing
Update timeline
- investigating May 01, 2024, 03:06 PM UTC
We are aware of delays with creating invoices, applying payments, finalizing invoices, and sending invoices. Our team is investigating. Thank you for your patience.
- monitoring May 01, 2024, 03:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 01, 2024, 03:45 PM UTC
Billing actions are now completing as expected. This includes invoice creation/processing, payment processing, emailing, check printing, and time entry creation. Thank you for your patience.