Smokeball incident

Delays with processing invoices

Major Resolved View vendor source →

Smokeball experienced a major incident on May 6, 2024 affecting Smokeball Billing, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2024, 07:51 PM UTC
Resolved
May 06, 2024, 08:04 PM UTC
Duration
13m
Detected by Pingoru
May 06, 2024, 07:51 PM UTC

Affected components

Smokeball Billing

Update timeline

  1. investigating May 06, 2024, 07:51 PM UTC

    We are aware of delays with processing invoices. This includes creating new invoices and finalizing draft invoices. Our team is investigating. Thank you!

  2. identified May 06, 2024, 08:01 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 06, 2024, 08:04 PM UTC

    We have resolved the issue with billing delays. Invoices and other actions should be processing as expected. Thank you for your patience.