Smokeball experienced a critical incident on May 9, 2024 affecting Matter Syncing, lasting 4h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 09, 2024, 04:43 PM UTC
We are aware of issues with newly created matters not syncing to other users as expected. This appears to only impact newly created matters and internal reference numbers. Our team is investigating. Thanks!
- identified May 09, 2024, 05:04 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 09, 2024, 05:58 PM UTC
A fix has been implemented. We are still experiencing delays with matter syncing that impacts seeing the matter in the billing platform and assigning internal reference numbers. We are expecting the delays to decrease. Thank you for your patience.
- monitoring May 09, 2024, 06:52 PM UTC
The delays are continuing to decrease as we monitor performance. Thank you!
- resolved May 09, 2024, 08:50 PM UTC
We have resolved the matter, lead, and internal reference syncing. Matters/leads created and those internal reference numbers are now syncing with other users and the web application. We appreciate your patience. Thanks!