Smokeball incident

Payments not displaying on invoices

Major Resolved View vendor source →

Smokeball experienced a major incident on July 1, 2024 affecting Smokeball Billing, lasting 20h. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2024, 06:48 PM UTC
Resolved
Jul 02, 2024, 02:48 PM UTC
Duration
20h
Detected by Pingoru
Jul 01, 2024, 06:48 PM UTC

Affected components

Smokeball Billing

Update timeline

  1. investigating Jul 01, 2024, 06:48 PM UTC

    We are currently investigating issues with payments not displaying on invoices.

  2. identified Jul 01, 2024, 07:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 02, 2024, 02:48 PM UTC

    We have resolved this issue with payments not displaying on invoices, and all effected invoices are now displaying payments correctly.