Smokeball experienced a critical incident on August 7, 2024 affecting Smokeball Billing, lasting 5h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 07, 2024, 06:25 PM UTC
We are aware of issues logging into the web application which includes the billing platform. Our team is investigating. Thank you!
- identified Aug 07, 2024, 07:21 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 07, 2024, 07:57 PM UTC
A fix has been implemented and we are monitoring the results. This is not impacting all users but many may still not be able to login. Thank you for your patience.
- monitoring Aug 07, 2024, 09:06 PM UTC
Users may still be experiencing issues logging into the web application/billing application. This could also be giving a permission error as well. The fix that will be deployed will happen after hours as not to impact all users. We will plan to keep this incident open until that is fixed. We appreciate your patience. Thank you!
- resolved Aug 07, 2024, 11:37 PM UTC
We have resolved the issue with logging in to the web application. We have also resolved the intermittent permission issue on the web application. We apologize for the inconvenience and appreciate your patience. Thank you!