Smokeball incident

Web application login issues

Major Resolved View vendor source →

Smokeball experienced a major incident on November 1, 2024 affecting Smokeball Billing, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Nov 01, 2024, 04:19 PM UTC
Resolved
Nov 01, 2024, 05:57 PM UTC
Duration
1h 38m
Detected by Pingoru
Nov 01, 2024, 04:19 PM UTC

Affected components

Smokeball Billing

Update timeline

  1. investigating Nov 01, 2024, 04:19 PM UTC

    We are aware of issues logging into the web application. This appears to be intermittent. Our team is investigating. Thank you!

  2. identified Nov 01, 2024, 05:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 01, 2024, 05:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 01, 2024, 05:57 PM UTC

    This incident has been resolved.