Smokeball incident

Intermittent access issues with Smokeball

Major Resolved View vendor source →

Smokeball experienced a major incident on December 13, 2024 affecting General Use and Smokeball Billing, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2024, 03:39 AM UTC
Resolved
Dec 13, 2024, 04:33 AM UTC
Duration
54m
Detected by Pingoru
Dec 13, 2024, 03:39 AM UTC

Affected components

General UseSmokeball Billing

Update timeline

  1. investigating Dec 13, 2024, 03:39 AM UTC

    We are aware of issues logging into Smokeball applications. This is caused by an outage with Amazon Web Services (AWS). We are monitoring their status and will update accordingly. Thank you for your patience.

  2. identified Dec 13, 2024, 03:39 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Dec 13, 2024, 04:33 AM UTC

    The issue has been resolved and all systems are fully operational.

  4. resolved Dec 13, 2024, 04:33 AM UTC

    This incident has been resolved.