Smokeball incident

Unable to e-file with Infotrack

Critical Resolved View vendor source →

Smokeball experienced a critical incident on February 7, 2025 affecting Infotrack, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Feb 07, 2025, 04:00 PM UTC
Resolved
Feb 07, 2025, 04:59 PM UTC
Duration
59m
Detected by Pingoru
Feb 07, 2025, 04:00 PM UTC

Affected components

Infotrack

Update timeline

  1. investigating Feb 07, 2025, 04:00 PM UTC

    We are aware of issues with e-filing and e-signing through Infotrack. We have engaged their team for further investigation. Thank you!

  2. monitoring Feb 07, 2025, 04:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 07, 2025, 04:59 PM UTC

    Infotrack has resolved the issue with Efiling and Esigning. Thank you for your patience.