Smokeball incident
Smokeball showing offline matter matter documents
Smokeball experienced a critical incident on February 17, 2025 affecting General Use and File Syncing, lasting 3h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 17, 2025, 02:05 PM UTC
We are aware of matter documents not loading on the list. Our team is investigating. Thank you!
- investigating Feb 17, 2025, 02:55 PM UTC
We are continuing to investigate the issue of matter files showing offline. Thank you for your patience.
- investigating Feb 17, 2025, 03:38 PM UTC
We are continuing to investigate this issue.
- investigating Feb 17, 2025, 04:22 PM UTC
We are continuing to investigate this issue. We appreciate your patience.
- identified Feb 17, 2025, 04:31 PM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 17, 2025, 05:06 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 17, 2025, 05:20 PM UTC
We have implemented a fix. We are no longer seeing "offline" status on machines. If you are still unable to access matter files please be patient while the fix is being implemented and monitored.
- resolved Feb 17, 2025, 05:34 PM UTC
Our team has implemented a fix. Matter documents should now be showing on the list. That means that users can move, copy, and attach documents and the matter folders will show. Changes made during the down time should be synced. We appreciate your patience and apologize for the experience. Thank you!