Smokeball incident

Communicate messages not loading on the main screen

Major Resolved View vendor source →

Smokeball experienced a major incident on April 1, 2025 affecting Smokeball Communicate Messaging, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2025, 02:58 PM UTC
Resolved
Apr 01, 2025, 03:59 PM UTC
Duration
1h
Detected by Pingoru
Apr 01, 2025, 02:58 PM UTC

Affected components

Smokeball Communicate Messaging

Update timeline

  1. investigating Apr 01, 2025, 02:58 PM UTC

    We are aware of issues loading Communicate messages. Our team is investigating. Messages do load on a matter level. Thank you for your patience.

  2. identified Apr 01, 2025, 03:45 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 01, 2025, 03:59 PM UTC

    We have resolved the issue with Communicate Messages not loading. You should now see the messages. If you don't, please refresh the Communicate Messages tab or close and open Smokeball. Thank you for your patience.