Smokeball incident

Document search delays

Major Resolved View vendor source →

Smokeball experienced a major incident on May 20, 2025 affecting Search, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2025, 08:44 PM UTC
Resolved
May 20, 2025, 09:14 PM UTC
Duration
30m
Detected by Pingoru
May 20, 2025, 08:44 PM UTC

Affected components

Search

Update timeline

  1. investigating May 20, 2025, 08:44 PM UTC

    We are aware of issues with global document searching and matter document content search. Our team is investigating. Thank you!

  2. monitoring May 20, 2025, 09:10 PM UTC

    We implemented a fix and are seeing improvements. Searching should normalize soon.

  3. resolved May 20, 2025, 09:14 PM UTC

    This incident has been resolved.