Document syncing delays

Update timeline

1. investigating Apr 16, 2026, 04:38 PM UTC

   We are aware of delays with documents syncing between workstations. Our team is investigating. Thank you!

2. identified Apr 16, 2026, 05:49 PM UTC

   The issue has been identified and a fix is being implemented. The syncing delays are approx. 1 hour. Thanks

3. monitoring Apr 16, 2026, 06:23 PM UTC

   We are seeing file syncing delays improve to under 25 minutes for most users. We are continuing to monitor the fix. Thank you!

4. monitoring Apr 16, 2026, 07:44 PM UTC

   We are seeing improvements across the majority of Smokeball firms. We are still seeing delays for some firms. We appreciate your patience.

5. monitoring Apr 16, 2026, 08:51 PM UTC

   There is a set of firms that are still being impacted with delays. We expect all to clear up soon. Thank you for your patience.

6. monitoring Apr 16, 2026, 09:55 PM UTC

   We are continuing to monitor the delays. We appreciate your patience.

7. monitoring Apr 16, 2026, 10:58 PM UTC

   We are continuing to monitor for any further issues.

8. resolved Apr 17, 2026, 12:58 AM UTC

   Documents syncing issues have been resolved for all users. We appreciate the patience. Thank you!