Smobilpay incident
Performance degradation affecting Orange Money Cash in / DEPOT Service.
Resolved after 6 hours 31 minutes, affecting Orange Money, on July 27, 2026.
This is a quick update to inform you that we are still experiencing degraded performance in Orange CashIn Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Affected components
Update timeline
- identified Jul 27, 2026, 07:14 AM UTC
We are currently experiencing instability with our Orange Cash in / DEPOT services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information. Thank you for your patience.
- identified Jul 27, 2026, 07:15 AM UTC
We are currently experiencing instability with our Orange Cash in / DEPOT services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.
- identified Jul 27, 2026, 11:12 AM UTC
This is a quick update to inform you that we are still experiencing degraded performance in Orange CashIn Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
- resolved Jul 27, 2026, 01:45 PM UTC
The incident has been resolved. We apologise for the inconvenience.
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