Smobilpay incident

Performance degradation affecting Eneo services.

Resolved after 6 hours 55 minutes, affecting ENEO Bills, on July 27, 2026.

identified Jul 27, 2026, 10:23 AM UTC

We are currently experiencing instability with our Eneo services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information. Thank you for your patience.

Started
Jul 27, 2026, 07:44 AM UTC
Resolved
Jul 27, 2026, 02:39 PM UTC
Duration
6h 55m
Detected by Pingoru
Jul 27, 2026, 07:44 AM UTC

Affected components

ENEO Bills

Update timeline

  1. identified Jul 27, 2026, 07:44 AM UTC

    We are currently experiencing instability with our Eneo Prepaid service. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information. Thank you for your patience.

  2. identified Jul 27, 2026, 10:23 AM UTC

    We are currently experiencing instability with our Eneo services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information. Thank you for your patience.

  3. resolved Jul 27, 2026, 02:39 PM UTC

    The incident has been resolved. We apologise for the inconvenience.

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