Smobilpay incident
Performance degradation affecting MTN MoMo Cash-Out / Retrait, Topup Smobilpay via MTN MoMo & MTN MoMo - Collections services.
Resolved after 3 hours 11 minutes, affecting MTN Mobile Money and MTN Mobile Money : Collections, on July 31, 2026.
This incident has been resolved.Thank you for your patience and understanding during this interruption, and we apologize for any inconvenience it may have caused.
Affected components
Update timeline
- identified Jul 31, 2026, 07:41 PM UTC
We have identified a major outage with MTN MoMo Cash-Out / Retrait, Topup Smobilpay via MTN MoMo & MTN MoMo - Collections. This issue has been escalated to the mobile operator and we are following up closely to ensure a speedy resolution.
- resolved Jul 31, 2026, 10:53 PM UTC
This incident has been resolved.Thank you for your patience and understanding during this interruption, and we apologize for any inconvenience it may have caused.
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