Performance degradation affecting Moov Tchad - Collections

Update timeline

1. identified Jul 22, 2026, 05:38 PM UTC

   We have identified a major outage with Moov Tchad - Collections. This issue has been escalated to the mobile operator and we are following up closely to ensure a speedy resolution.

2. identified Jul 24, 2026, 07:54 AM UTC

   This is a quick update to inform you that we are still experiencing degraded performance in Moov Tchad - Collection Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.

3. identified Jul 27, 2026, 07:28 AM UTC

   This is a quick update to inform you that we are still experiencing degraded performance in Moov Tchad - Collection Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.

4. monitoring Jul 29, 2026, 01:19 PM UTC

   We are currently experiencing an outage of services provided by Moov Tchad. This is impacting payments Our technical team has launched an immediate investigation to identify the root cause. We sincerely apologize for the inconvenience and thank you for your patience.

5. monitoring Jul 31, 2026, 06:43 AM UTC

   This is a quick update to inform you that we are still experiencing degraded performance in Moov Tchad - Collection Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.

6. resolved Aug 01, 2026, 08:48 AM UTC

   The incident affecting the service has been resolved. Thank you for your patience and understanding during this interruption, and we apologize for any inconvenience it may have caused.