Smobilpay incident
Performance degradation affecting Orange Money Cash-In / Depot Service.
Resolved after 18 hours 54 minutes, affecting Orange Money, on August 26, 2026.
This is a quick update to inform you that we are still experiencing degraded performance in Orange Money Cash-In / Depot Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
Affected components
Update timeline
- identified Aug 26, 2026, 06:19 PM UTC
We are still experiencing instability with our Orange Money Cash-In / Depot Service.. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.
- identified Aug 27, 2026, 08:58 AM UTC
This is a quick update to inform you that we are still experiencing degraded performance in Orange Money Cash-In / Depot Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.
- resolved Aug 27, 2026, 01:13 PM UTC
The incident has been resolved. We apologise for the inconvenience.
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