Performance degradation affecting DSTV service.

Update timeline

1. identified Jun 23, 2026, 01:30 PM UTC

   We are currently experiencing instability with our DSTV services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information. Thank you for your patience.

2. identified Jun 24, 2026, 06:47 AM UTC

   We are currently experiencing an outage of services provided by DSTV. This is impacting payments Our technical team has launched an immediate investigation to identify the root cause. We sincerely apologize for the inconvenience and thank you for your patience.

3. identified Jun 25, 2026, 09:55 AM UTC

   We are currently experiencing instability with our DSTV services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information. Thank you for your patience.

4. identified Jun 28, 2026, 08:43 AM UTC

   Dear Valued Partner, Further to our previous communication, we would like to inform you that DSTV services are still experiencing instability. The matter remains under active review by the service provider, who continues to work towards a resolution. We sincerely appreciate your patience and understanding as we closely monitor the situation and await further updates. We will keep you informed of any significant developments. Kind regards, Smobilpay Team

5. identified Jun 28, 2026, 08:44 AM UTC

   Dear Valued Partner, Further to our previous communication, we would like to inform you that DSTV services are still experiencing instability. The matter remains under active review by the service provider, who continues to work towards a resolution. We sincerely appreciate your patience and understanding as we closely monitor the situation and await further updates. We will keep you informed of any significant developments. Kind regards, Smobilpay Team

6. identified Jun 29, 2026, 07:41 AM UTC

   This is a quick update to inform you that we are still experiencing degraded performance in DSTV Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.

7. identified Jun 30, 2026, 05:08 PM UTC

   This is a quick update to inform you that we are still experiencing degraded performance in DSTV Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.

8. identified Jul 01, 2026, 03:31 PM UTC

   We are still experiencing instability with our DSTV services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information. Thank you for your patience.

9. identified Jul 05, 2026, 11:54 AM UTC

   We are currently experiencing instability with our DSTV services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information. Thank you for your patience.

10. identified Jul 06, 2026, 10:19 AM UTC

    We are still experiencing instability with our DSTV services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.

11. identified Jul 08, 2026, 06:59 AM UTC

    We are still experiencing instability with our DSTV services. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information.

12. identified Jul 20, 2026, 08:05 AM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in DSTV Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.

13. identified Jul 24, 2026, 07:57 AM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in DSTV Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.

14. identified Jul 27, 2026, 07:27 AM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in DSTV Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.

15. identified Jul 29, 2026, 01:06 PM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in DSTV Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.

16. identified Jul 31, 2026, 06:43 AM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in DSTV Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.

17. identified Aug 04, 2026, 12:36 PM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in DSTV Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.

18. identified Aug 11, 2026, 04:30 PM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in DSTV Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.

19. identified Aug 19, 2026, 09:49 AM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in DSTV Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.

20. identified Aug 25, 2026, 04:09 PM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in DSTV Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.

21. identified Sep 08, 2026, 11:49 AM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in DSTV Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.

22. resolved Oct 22, 2026, 09:02 AM UTC

    The incident has been resolved. We apologise for the inconvenience.