Performance degradation affecting Express Union Cashout Service

Update timeline

1. identified Jul 24, 2026, 08:37 AM UTC

   We are currently experiencing instability with our Express Union Cashout service. The issue has been escalated to their team for resolution. We will keep you updated as soon as we receive more information. Thank you for your patience.

2. identified Jul 29, 2026, 01:06 PM UTC

   This is a quick update to inform you that we are still experiencing degraded performance in Express Union Cashout Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.

3. identified Jul 31, 2026, 06:44 AM UTC

   This is a quick update to inform you that we are still experiencing degraded performance in Express Union Cashout Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.

4. investigating Aug 01, 2026, 04:02 PM UTC

   Dear Partner, Please be informed that the Express Union Cashout service is currently unavailable. The issue has been escalated to their team for resolution. We will keep you updated once the service has been restored.

5. investigating Aug 04, 2026, 12:35 PM UTC

   This is a quick update to inform you that we are still experiencing degraded performance in Express Union Cashout Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.

6. investigating Aug 04, 2026, 12:50 PM UTC

   Dear Partner, We would like to inform you that we are currently experiencing a downtime affecting Airtel Chad services. The issue has been escalated to the service provider, and they are actively investigating it. We will keep you updated and notify you as soon as the service has been restored. Thank you for your patience and understanding.

7. investigating Aug 11, 2026, 04:30 PM UTC

   This is a quick update to inform you that we are still experiencing degraded performance in Express Union Cashout Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.

8. investigating Aug 19, 2026, 09:49 AM UTC

   This is a quick update to inform you that we are still experiencing degraded performance in Express Union Cashout Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.

9. investigating Aug 25, 2026, 04:09 PM UTC

   This is a quick update to inform you that we are still experiencing degraded performance in Express Union Cashout Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.

10. investigating Sep 08, 2026, 11:50 AM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in Express Union Cashout Service. We are closely following up on it with the Service Provider. We'll provide an update as soon as possible.

11. resolved Oct 22, 2026, 09:02 AM UTC

    The incident has been resolved. We apologise for the inconvenience.