SmartTech experienced a major incident on May 20, 2025 affecting Collaborative activities and Sign In with SMART Account and 1 more component, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Collaborative activitiesSign In with SMART AccountAccess to premium featuresActivating new subscriptionManaging administratorsAI AssistAccess to Lumio and collaborative featuresCreating and editing lessonsManaging organizationsDelivering lessons
Update timeline
- investigating May 20, 2025, 03:55 PM UTC
We are currently investigating issue where Global Users cant login to SMART products. Lumio users may see a 'unable to load page'. EU users are not impacted.
- monitoring May 20, 2025, 04:04 PM UTC
We believe our underlying cloud infrastructure provider has restored their systems and logins are recovering. We will continue to monitor the recovery.
- monitoring May 20, 2025, 04:06 PM UTC
We are continuing to monitor for any further issues.
- resolved May 20, 2025, 04:49 PM UTC
This incident has been resolved and all the SMART Products are operational now