SmartTech experienced a minor incident on July 3, 2025 affecting Creating and editing lessons and Image web search, lasting 11d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 03, 2025, 08:03 PM UTC
We are currently experiencing issues with image search functionality in Notebook and Lumio, where search results are returning empty or poor quality. This is due to a service disruption at Microsoft's Bing Image Search endpoint. We are opening a support ticket with Microsoft and will monitor the situation closely. We apologize for any inconvenience and will provide updates as they become available.
- monitoring Jul 10, 2025, 08:11 PM UTC
Microsoft product team is actively working on the issue. We are continuing to monitor progress.
- monitoring Jul 14, 2025, 09:16 PM UTC
Performance of Bing Image search is improved but we are continuing to monitor.
- monitoring Jul 14, 2025, 09:17 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 15, 2025, 05:02 PM UTC
The image search issues have been resolved. Image search results are now loading normally. Thank you for your patience.