SmartBear incident

Zephyr Cloud: Authorization error with Atlassian

Major Resolved View vendor source →

SmartBear experienced a major incident on June 10, 2026 affecting Zephyr Cloud (US) and Zephyr Cloud REST API(US) and 1 more component, lasting 10h 59m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2026, 04:30 AM UTC
Resolved
Jun 10, 2026, 03:29 PM UTC
Duration
10h 59m
Detected by Pingoru
Jun 10, 2026, 04:30 AM UTC

Affected components

Zephyr Cloud (US)Zephyr Cloud REST API(US)Zephyr Cloud (EU)Zephyr Cloud REST API(EU)Zephyr Remote MCP

Update timeline

  1. investigating Jun 10, 2026, 03:16 PM UTC

    Some tenants are facing error due to authorization errors, unable to use Zephyr.

  2. identified Jun 10, 2026, 03:17 PM UTC

    The issue is connected to an incident with Atlassian: https://jira-software.status.atlassian.com/incidents/c436c8y239dv We are following up with the to understand the timeline for fixing it.