SmartBear incident
AlertSite: Action Required: Upgrade Your AlertSite Private Node to Version 3.5.4
SmartBear is currently experiencing a notice incident, which began 13d ago. The vendor's full update timeline is below.
Update timeline
- monitoring Sep 22, 2026, 09:27 AM UTC
Dear Valued Customer, We would like to inform you that AlertSite will be discontinuing support for all Private Node versions below 3.5.4. To ensure uninterrupted monitoring services, we kindly request that you upgrade your Private Nodes to version 3.5.4 by October 23, 2026. Please note that after October 23, 2026, monitoring from Private Nodes running versions earlier than 3.5.4 will no longer be supported, and monitors associated with those nodes may stop functioning as expected. We strongly encourage you to plan and complete the upgrade before the deadline to avoid any disruption to your monitoring operations. Please refer to our Private Node Upgrade Guide for detailed upgrade instructions: https://support.smartbear.com/alertsite/docs/private-nodes/upgrade.html If you need assistance with the upgrade process or have any questions, please contact our Support team:https://support.smartbear.com/message/?prod=Alertsite Thank you for your cooperation and continued partnership. AlertSite Support Team