Skyhigh Security incident
SKI-367 - Incident - Service Degradation: Skyhigh Client and Client Proxy bundles download failure
Ongoing since 11:49 PM UTC, affecting Skyhigh CASB (Skyhigh CASB) and Management Access (Management Access) and 1 more.
The required software and policies can be downloaded separately through the Content Security Portal. Customers who require further assistance can contact Skyhigh Support.
Affected components
Update timeline
- identified Sep 01, 2026, 11:49 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Sep 01, 2026, 11:51 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Sep 02, 2026, 12:03 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Sep 02, 2026, 12:33 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Sep 02, 2026, 01:58 AM UTC
We are investigating an issue where customers may be unable to download Skyhigh Client and Skyhigh Client Proxy bundles from the SSE dashboard. Existing client installations are not impacted.
- investigating Sep 02, 2026, 02:00 AM UTC
Workaround: Customers can download the required software and policies separately through the Content Security Portal. Customers who require further assistance can contact Skyhigh Support.
- investigating Sep 02, 2026, 05:23 AM UTC
Workaround: Customers can download the required software and policies separately through the Content Security Portal. Customers who require further assistance can contact Skyhigh Support.
- investigating Sep 02, 2026, 05:31 AM UTC
Workaround: Customers can download the required software and policies separately through the Content Security Portal. Customers who require further assistance can contact Skyhigh Support.
- investigating Sep 03, 2026, 09:14 AM UTC
The required software and policies can be downloaded separately through the Content Security Portal. Customers who require further assistance can contact Skyhigh Support.
- investigating Sep 04, 2026, 09:17 AM UTC
The required software and policies can be downloaded separately through the Content Security Portal. Customers who require further assistance can contact Skyhigh Support.
- investigating Sep 06, 2026, 01:33 PM UTC
The required software and policies can be downloaded separately through the Content Security Portal. Customers who require further assistance can contact Skyhigh Support.
- investigating Sep 09, 2026, 02:46 PM UTC
The required software and policies can be downloaded separately through the Content Security Portal. Customers who require further assistance can contact Skyhigh Support.
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