Skyhigh Security incident

SKI-367 - Incident - Service Degradation: Skyhigh Client and Client Proxy bundles download failure

Minor Ongoing View vendor source →

Skyhigh Security is currently experiencing a minor incident affecting Skyhigh CASB (Skyhigh CASB) and Management Access (Management Access) and 1 more component, which began 12d ago. The vendor's full update timeline is below.

Started
Sep 01, 2026, 11:49 PM UTC
Resolved
Ongoing
Duration
● 12d 4h
Detected by Pingoru
Sep 01, 2026, 11:49 PM UTC

Affected components

Skyhigh CASB (Skyhigh CASB)Management Access (Management Access)Policy (Policy)production-us (production-us)

Update timeline

  1. identified Sep 01, 2026, 11:49 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Sep 01, 2026, 11:51 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Sep 02, 2026, 12:03 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. investigating Sep 02, 2026, 12:33 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  5. investigating Sep 02, 2026, 01:58 AM UTC

    We are investigating an issue where customers may be unable to download Skyhigh Client and Skyhigh Client Proxy bundles from the SSE dashboard. Existing client installations are not impacted.

  6. investigating Sep 02, 2026, 02:00 AM UTC

    Workaround: Customers can download the required software and policies separately through the Content Security Portal. Customers who require further assistance can contact Skyhigh Support.

  7. investigating Sep 02, 2026, 05:23 AM UTC

    Workaround: Customers can download the required software and policies separately through the Content Security Portal. Customers who require further assistance can contact Skyhigh Support.

  8. investigating Sep 02, 2026, 05:31 AM UTC

    Workaround: Customers can download the required software and policies separately through the Content Security Portal. Customers who require further assistance can contact Skyhigh Support.

  9. investigating Sep 03, 2026, 09:14 AM UTC

    The required software and policies can be downloaded separately through the Content Security Portal. Customers who require further assistance can contact Skyhigh Support.

  10. investigating Sep 04, 2026, 09:17 AM UTC

    The required software and policies can be downloaded separately through the Content Security Portal. Customers who require further assistance can contact Skyhigh Support.

  11. investigating Sep 06, 2026, 01:33 PM UTC

    The required software and policies can be downloaded separately through the Content Security Portal. Customers who require further assistance can contact Skyhigh Support.

  12. investigating Sep 09, 2026, 02:46 PM UTC

    The required software and policies can be downloaded separately through the Content Security Portal. Customers who require further assistance can contact Skyhigh Support.