Skyhigh Security incident

Latency detected from US to LATAM Pops

Minor Resolved View vendor source →

Skyhigh Security experienced a minor incident on December 22, 2025 affecting Skyhigh SWG (Skyhigh SWG) and Skyhigh Private Access (Skyhigh Private Access) and 1 more component, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Dec 22, 2025, 07:50 AM UTC
Resolved
Dec 22, 2025, 08:48 AM UTC
Duration
57m
Detected by Pingoru
Dec 22, 2025, 07:50 AM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)Skyhigh Private Access (Skyhigh Private Access)206 (Sao Paulo SWG PoP 206)266 (Bogota SWG PoP 266)

Update timeline

  1. identified Dec 22, 2025, 07:50 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Dec 22, 2025, 07:51 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Dec 22, 2025, 08:47 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. resolved Dec 22, 2025, 08:48 AM UTC

    Issue is resolved.