Skyhigh Security incident

High Latency from Dallas to multiple Sao Paulo PoPs

Minor Resolved View vendor source →

Skyhigh Security experienced a minor incident on December 11, 2025 affecting Skyhigh SWG (Skyhigh SWG) and 206 (Sao Paulo SWG PoP 206) and 1 more component, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2025, 05:00 AM UTC
Resolved
Dec 11, 2025, 05:13 AM UTC
Duration
12m
Detected by Pingoru
Dec 11, 2025, 05:00 AM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)206 (Sao Paulo SWG PoP 206)207 (Rio De Janeiro SWG PoP 207)398 (Sao Paulo SWG PoP 398)436 (Sao Paulo SWG PoP 436)

Update timeline

  1. identified Dec 11, 2025, 05:00 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Dec 11, 2025, 05:03 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Dec 11, 2025, 05:08 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. investigating Dec 11, 2025, 05:11 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  5. resolved Dec 11, 2025, 05:13 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.