Skyhigh Security incident

Incident - Network latency observed - Policy updates delayed

Minor Resolved View vendor source →

Skyhigh Security experienced a minor incident on May 16, 2026 affecting Skyhigh SWG (Skyhigh SWG) and Policy (Policy) and 1 more component, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2026, 01:03 PM UTC
Resolved
May 16, 2026, 02:05 PM UTC
Duration
1h 2m
Detected by Pingoru
May 16, 2026, 01:03 PM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)Policy (Policy)203 (Paris SWG PoP 203)204 (London SWG PoP 204)243 (Manchester SWG PoP 243)244 (Dublin SWG PoP 244)278 (Paris SWG PoP 278)

Update timeline

  1. identified May 16, 2026, 01:03 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating May 16, 2026, 01:05 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved May 16, 2026, 02:04 PM UTC

    Incident resolved

  4. resolved May 16, 2026, 02:05 PM UTC

    Incident resolved